top of page

At PRONOIA, our priority is to offer innovative solutions powered by artificial intelligence, always maintaining a relationship of trust with our users. We understand that the protection of your personal data is a crucial aspect in this relationship. Therefore, we are committed to handling your information with total transparency, integrity and in strict compliance with applicable legislation.

Privacy Policy

At PRONOIA, the protection of our users' personal data is a fundamental priority. This privacy policy is designed to provide a clear and accessible explanation of how we collect, use, protect and manage the personal data entrusted to us. We are committed to complying with high ethical standards, ensuring the security and confidentiality of information, in accordance with applicable Mexican legislation on data protection.

1. Information We Collect

Through our website pronoiamx.com, we collect certain personal data that are used exclusively for the purposes detailed below. The information we obtain includes:

  • Contact Information: Full name, email and phone number provided by the user through the contact form.

  • Consulting Data: When requesting a consulting meeting through our booking platform, we collect additional data such as full name, email, phone number, company website, and the reason for the meeting.

  • Data for Demonstrations: When users request a demonstration of our services, additional data is collected such as the company URL and the reason for the request.

2. Purpose of Data Processing

We use the information collected only for the following purposes:

  • Communication: Manage and respond to queries or requests made by users through our contact forms.

  • Consulting and Demos: Schedule consulting meetings or personalized demonstrations, tailored to the specific needs of the user or their company.

  • Service Improvement: To internally evaluate user interaction with our platforms in order to improve our services. This information is kept anonymous when used for this purpose.

At PRONOIA we do not share, sell or distribute personal information to third parties for commercial or advertising purposes.

3. Legal Basis for Data Processing

The processing of personal data is carried out in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties of Mexico. The main legal grounds for data handling are:

  • Consent: The user voluntarily agrees that his/her data will be processed by completing the contact, consulting or demonstration forms.

  • Legitimate interest: We use data to improve our services and provide solutions tailored to user needs.

4. Data Protection and Security

At PRONOIA we implement rigorous measures to protect our users' personal data against unauthorized access, alteration or improper disclosure. Some of the actions we take include:

  • Encryption: Data is encrypted both during transmission and when stored.

  • Limited access: Only authorized personnel have access to data, based on their job responsibilities.

  • Regular audits: We conduct regular reviews of our security policies and systems to ensure ongoing compliance with applicable regulations.

5. Data Retention Period

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once these purposes have been fulfilled, we securely delete or anonymize the data.

6. Derechos de los Usuarios

We respect and guarantee the rights of users in relation to their personal data, in accordance with Mexican legislation. Users have the following rights:

  • Access: Request information about the personal data we have collected and how it is used.

  • Rectification: Correct any inaccurate or incomplete data.

  • Cancellation: Request the deletion of personal data, provided that there are no legal reasons to retain it.

  • Objection: Oppose the processing of your personal data when it is not necessary for the purposes mentioned.

  • Portability: Request a copy of your personal data in a structured and commonly used format.

Users may exercise these rights by contacting us at armandofuentes@pronoiamx.com. We undertake to respond to all requests within the established legal period.

7. Modifications to this Privacy Policy

PRONOIA reserves the right to update or modify this privacy policy at any time to reflect changes in our practices or to comply with new legal provisions. Updates will be posted on this page and will take immediate effect.

Last updated: October 3, 2024.

bottom of page